FAQ

FAQ

ORDERING

How do I order?

You can place your order either through the webshop or by sending it to info@marokk.dk. When you place your order via our website, our system will automatically send an order confirmation/invoice to your email.

How long is delivery time?

Tiles in stock are delivered within 2-5 business days after payment is received. Special and custom orders are delivered in 8-12 weeks, depending on the type of tile

Do you ship internationally?

Yes, we deliver all over the world. We make sure to find you the cheapest shipping rate.

Which tiles do you stock for fast delivery?

We stock the tiles you find on our website, where the inventory status is displayed.

Is there a minimum order?

For stock orders the minimum order is 1 box. For factory orders, the minimum order is 6 m² for Indian, Terracotta, Cement, and Zellij tiles. For Lava tiles, the minimum order is 2 m².

Is it possible to order samples?

Yes, you can order samples here.

Can tiles be returned?

Yes, when purchasing a minimum of 10 boxes from stock, we will accept the return of one box. It is recommended to measure accurately and send us the net area, and we will calculate an additional 10-15% for cuts, depending on how it fits with whole boxes and the size of the area to be tiled.

Can the tiles be picked up in Copenhagen

Yes, the tiles can be picked up at our warehouse on Stamholmen 70, 2650 Hvidovre 1-2 days after we've received payment.

Can you order special color and formats?

It depends on the nature and size of the project. Please send an inquiry to info@marokk.dk.

CEMENT

What are Cement tiles?

Cement tiles are handmade tiles that are not fired but cured over a period of about 3 weeks. The method was invented around 1850 in southern France and reached its peak around Barcelona and the entire Mediterranean region in the 1920s-30s. In recent years, handmade cement tiles have experienced a renaissance, and we are proud to offer a product that is of the absolute highest quality, both aesthetically and functionally. Our cement tiles are essentially concrete, cold-pressed in a steel mold under high pressure. The tiles are cured in a steam room with stable and carefully regulated humidity and heat – see a video on our website that shows the production process.

Can Cement tiles be installed in a bathroom?

Yes, cement tiles can be used on both walls and floors in bathrooms, but the grouting must be done correctly and carefully. On shower floors, there will be significant exposure to lime, soap, and dirt, so it's essential to follow our cleaning guidelines closely. Acid-based cleaners, such as Ajax or lime removers, must not be used. In wet areas, like the shower floor, we only recommend installing cement tiles if you appreciate the somewhat rustic patina that may develop around the drain in the shower area.
On the floor in the shower, there will be a large impact of lime, soaps and dirt, and therefore our instructions for cleaning must be followed carefully. It is not recommended to use acid-based cleaning agents such as e.g. Ajax, lime-remover, etc.
In wet areas, e.g. on the floor in the shower niche, we only recommend installing cement tiles if you appreciate the often somewhat rough patination, that can occur on the tiles around floor drain.

Can Cement tiles be installed in a kitchen?

Yes, you can install Cement tile on the walls and floor in the kitchen. We do not recommend light Cement tile colors such as Milk, Petal, Pistachio, etc. on the kitchen floor, since stains may be more visible on light colors.

Are Cement tiles suitable for outdoor installation?

No, we do not recommend it in a Nordic climate.

Do you need to seal Cement tiles?

Yes, cement tiles need to be sealed and waxed – see the instructions under “Guides” in the menu on this website.

Can you order special colors or formats of cement tiles?

Yes, we can produce cement tiles in all of the over 50 colors and 20 formats we offer. For larger projects, it is possible to create custom colors from the Pantone color chart.

Do cement tiles stain easy?

No, not if the tiles are correctly sealed and treated with wax according to our guidelines. However, it also depends on how aggressive the substance that has come into contact with the tile is and how long the tile has been exposed. Grease and color stains will usually be trapped in the top wax layer and can be removed by dissolving the wax and scrubbing the stain. Afterward, the tile should be rewaxed - see under "Guides" in the menu. In general, we do not recommend very light colors like Milk, Fog, Pistachio, Petal, etc., for the most exposed areas, such as shower floors and kitchens.

LAVA

What is a Lava tile?

Our exclusive and extremely hardwearing Lava tile is extracted from the volcanic deposits around mount Etna in Sicily. Each tile is hand-cut from large Lava blocks. Lava is the only natural stone that can be glazed and kiln fired to create a ceramic surface. Our Lava tile is available in both raw Lava or with ultra-gloss crackled crystal glazes, and in any custom size that fits your particular project. The combination of the raw Lava and kiln firing at high temperatures gives Lava tile its unique color variation and extremely durable surface strength.

Where can you install Lava tiles?

Lava tiles can be used both indoors and outdoors, on floors and walls, in bathrooms and kitchens – they are the most durable handmade tiles on the market, capable of withstanding water, heat, and frost. If the tiles are installed outdoors, some colors may lighten when exposed to extensive sunlight.

What formats can you deliver Lava tiles in?

Lava tiles are available in nearly all rectangular formats up to 60×60 cm. Raw and white-glazed lava can even be supplied in dimensions as large as 80×240 cm. Since lava tiles are cut from slabs, they can be individually customized to suit any project.

What is the delivery time?

Lava tiles are delivered directly from the factory in Sicily. The delivery time is 6-8 weeks from the order confirmation.

ZELLIJ

What is a Zellij tile?

Zellij tile are the world’s oldest handmade tile still in production, and are made in Fez, Morocco. The tile is handmade by skilled artisans the same way it has been for centuries: The clay is trampled in large basins, then shaped and flattened by hand, and after glazing the tile are fired in large kilns over an open fire. Finally, the Zellij tile are hand-cut to the desired shape, either 10 × 10 cm or 5 × 15 cm. Check out the process in our video on the website. Zellij tile has a rich history and adorns several architectural masterpieces, such as the Alhambra in Granada, the Great Cathedral and Mosque in Cordoba, and Hassan the 2nd’s Mosque in Casablanca. It truly is an artisan craft product!

How do you clean and take care of Zellij tiles?

Natural soaps that are as pH-neutral as possible are used. Avoid aggressive cleaning agents such as Ajax and acidic lime removers. Lime can be removed with Borup Kemi Cleaning Agent for Marble and Terrazzo. Read more about the installation and maintenance of lava tiles under 'Guides' in the website menu.

Where can Zellij tile be installed?

Zellij tiles can be used on all indoor walls, including in bathrooms and kitchens. For floors, we only recommend Zellij tiles in bathroom areas, as the glaze is not strong enough to withstand heavy impacts from items like furniture or rolling suitcases.

What formats are possible?

Zellij tile have a maximum size of 10×10 cm for square tile, and 5×15 cm for rectangular tile. Smaller sizes can be made to order with a delivery time of 8-12. weeks. The minimum factory order is 6 m2. Zellij tile are a mosaic tile that is cut at the factory from a mother tile, and can therefore be delivered in any custom shape and size within 10×10 cm and 5×15 cm.

JAPANESE MOSAIC

What is a Japanese Mosaic tile?

Our Japanese mosaics are crafted by Japan's most skilled producers of porcelain mosaics. Featuring glazes inspired by traditional Japanese ceramics, these are some of the most beautiful mosaics available. They embody Japanese minimalism, with a focus on materiality and detail. The tiles come in various smaller stick formats, some with an inward concave curve, and are mounted on 30×30 cm mesh sheets for easy installation.

What is the delivery time?

The tiles we stock – see tile marked with “In stock” on the website – can be delivered within 2-5 working days from order, depending on the destination. Tiles not in stock, and special orders, can normally be delivered in 12-16 weeks.

Where can Japanese Mosaics be installed?

Our Japanese Mosaics are primarily used on walls but can also be used on barefoot areas such as bathroom floors. They are suitable for both indoor and outdoor use, in bathrooms and kitchens. The narrow size of the tiles make them especially well-suited for curved and rounded surfaces.

Which colors and formats do you stock?

We only stock the colors and formats shown on the website.

JAPANESE CRAFT

What is a Japanese Craft tile?

Our Japanese Craft collection is a true gem of the finest artisan tiles from Tajimi, Japan, the center of Japanese tile production. Firing temperatures of up to 1300 degrees Celsius result in stunning glazes and make these stoneware tiles robust and suitable for installation on all surfaces, including wet areas.

Where can Japanese Craft tiles be installed

On all indoor surfaces, on both floors and walls, including bathrooms and wet areas.

Which formats are available in Japanese Craft?

Japanese Craft tiles are available in a variety of sizes and custom sizes can be made upon request - contact us for more information.

How long is the delivery time?

On this website you can check the stock situation for each product. If the Japanese Craft tile is not in stock, the delivery time is 12-18 weeks from Japan.

TERRACOTTA

What is a Terracotta tile?

Our handcrafted Southern Italian terracotta tiles are made from pure local clay. This particular light orange terracotta is fired at 950 degrees, resulting in a dense and vibrant surface. Italian terracotta tiles are used on walls and floors in entryways, living room floors, basements. They are not recommended for wet room floors. The tiles must be sealed and waxed before use.

Where can you install Terracotta tiles?

In all rooms of the house, on floors and walls, except for wet room floors. Terracotta must be sealed and waxed before use.

What formats can you deliver Terracotta tiles in?

We display a selection of 15 formats in the showroom, but almost all formats can be ordered from the factory outside Napoli.

What is the delivery time?

Terracotta tiles are delivered directly from the factory south of Napoli. The delivery time is 8 weeks from order confirmation.

INDISKE

What is a India tile?

Our Indian stoneware tiles are made from local clay at a small factory in Gujarat, India. The handmade tiles are produced using the same clay and firing method as the local sanitary ware in the area, where glazed sinks, basins, etc., have been for decades. This results in low absorption and high strength, making the tiles suitable for floors and walls, including in bathrooms and wet areas. The Indian tiles exhibit significant color variation after being fired at over 1250 degrees Celsius for up to 36 hours. Pure craftsmanship.

Where can you install India tiles?

In all rooms on both floors and walls, including bathrooms and wet areas.

What formats can you deliver India tiles in?

They are available in various formats - check the updated collection here on the website.

How long is the delivery time?

Tiles in stock are delivered within 2-5 business days after payment. Special orders are delivered in 12-14 weeks.

GENERAL

What if the delivered tile are damaged?

If there has been damage to the tile during delivery, take some pictures of the damage and send them to info@marokk.dk, with a short description of what condition the tile was delivered in. All complaints must be made before installing the tile.

Grouting - how to choose color and width?

Grouting is one of the most important aesthetic details when tiling. We generally recommend a narrow joint width of 2-3 mm. For floor heating installations the width of the joint width must be at least 2 mm to allow for heat expansion. We recommend using a grout color that is slightly lighter or similar to the color tone of the tile. This gives a beautiful homogen look to the tile design. We have a large selection of grout colors under “Accessories” on the website.

Will your tile work with in-floor heating?

Yes, all our tiles can be installed on a floor heated surface.

Is it easier to maintain glazed tile like Lava, Zellij and Japanese tile, than Cement tile?

No, that cannot be said definitively. Cement tiles, unglazed lava and terracotta tiles will naturally develop a patina and become more beautiful over time. Glazed tiles, however, will not change in appearance, aside from potential scratches and chips over time.