These sales and delivery conditions apply to the purchase of goods through the webshop at www.marokk.dk
and www.marokk.com, and through purchases by email and in our showroom.
MAROKK ApS
VAT.no.: 35392912
Klareboderne 16
1152 København K
Orders are not reserved before payment is received.
All handmade tiles can vary by + -1-2 mm in length, width and thickness. Zellij tiles can vary up
to + -3-4 mm.
It is perfectly normal that the colors of handmade tiles can vary up to 20-30% in intensity and character.
For best results, we recommend the installation to be performed by a skilled tile installer, who is familiar with
the installation guide.
Be aware that extra tiles must be calculated for cuts and wastage. Our help and suggestions for calculating
extra tiles for spillage, are for guidance only. Therefore, be careful to measure accurately so we can advise you
in the best way.

PAYMENT

We accept the following means of payment: MasterCard, Visa, Dankort, MobilePay and bank transfer.

When purchasing through our webshop, the payment for the order is only deducted from your account when the goods are sent.

For factory orders, 50% of the amount is paid at order confirmation, and then the order is initiated.

DELIVERY

For purchases through the webshop, we offer delivery to addresses throughout the EU. Delivery to all other countries can be made by sending an order to info@marokk.dk.

It is possible to pick up ordered and paid orders at our warehouse at Stamholmen 70, 2650 Hvidovre, Denmark.

Orders from stock are shipped within 1-4 business days after payment is received. For special orders, the delivery time is stated on the invoice/order confirmation. The delivery time for factory orders is for guidance only. MAROKK cannot be held accountable for indirect losses due to a delayed delivery.

RECEIPT

Upon receipt of the tiles, the tiles should be reviewed, and possible complaints for visible faults must always be made before installation.

COMPLAINTS

As a customer, you have the right to complain if the item has a defect. In the event of a visible fault on the tiles, however, complaints must be made before installation.

As a buyer, you must review the tiles immediately when you receive them, and always before installing the tiles, to ensure that they are free of defects.

MAROKK is not responsible if the tiles have been incorrectly installed and/or they have not been used in full compliance with our instructions.

HOW DO I COMPLAIN?

If you want to complain about a defect, send an email to our customer service info@marokk.dk within a reasonable time after receiving the tiles. Please send photos of the product along with a description of the defect.

Download our terms of sale and delivery as a PDF